Rcom incubator, hatcher and ICU brooder official authorized North America sales & service
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Rcom website and affiliate agreement
Rcom Company’s customers who purchased rcom incubator, brooders
and parts from other than this website, please contact the place of
purchase for your inquiries.
Damage: In case of damages, Please make damage claims directly to the
carrier for merchandise shipped by a common carrier.
Shipping Method: We ship UPS/ FedEx or USPS within the USA and other
countries. Other countries, we ship by
Express Mail Services (EMS), or Priority
Mail or FedEX global or UPS
international. To Mexico, we have a
private carrier for shipping. Shipping to
the USA usually will arrive within 2 to 6
days. Shipping to Canada is usually 4-7
days. Shipping to Mexico is within 4-10
days depends on the currier
transportation schedule. Other countries
we ship by either priority or EMS. EMS
shipping is usually 3 -8 days to arrive.
We also may use regular First Class
airmail when shipping small parts. For certain countries you may
email us your request of shipping carrier (EMS or UPS for example) and we
will notify you if there would be any additional fee.
Shipping Tracking: We will email you an online shipping tracking as soon
as possible after we ship. We will also update your account with the tracking
information as soon as possible. We may have some delay in updating your
account with the shipping tracking. Please, note that it may take up to 24-48
hours for the online tracking to be updated by the courier.
Shipping Fee: Some countries we do not ship and would refund and notify
you if that is the case in your country. Australia and UK can email us to
connect them with the local dealers.
Shipping: We do our best to process your order and ship within 1 business
day for most cases. Once we ship, we will email you an online tracking.
However, due to increase demands, at time orders maybe delayed. We
would notify you as soon as possible of any anticipated delays.
Out of Stock, manufacturing and released date and Sold out: We try to
daily to update our stock data and add new ones. However, sometime an
item you ordered is actually sold out already. If this occur to you, we will
notify you as soon as possible and if we already processed your payment,
we will refund you 100% the amount. Please, accept our sincerest apology
for any inconvenient that may have caused you.
Returned Products are assessed a Shipping Fee: If you fail to receive
your order or refuse to receive it after it is shipped, then you agree to pay all
our shipping fees even if we shipped you “free” or at a discount shipping
rates. However, returned orders will forfeit any free shipping and must
compensate us for the paid shipping cost.
Shipping Fee is not actual: We may calculate our shipping and handling
fee (for orders that are not covered by the free shipping fee that is usually
stated under the product description.) as an approximate. If you after
ordering parts find the shipping is higher than you would anticipate, you can
email us to cancel the order or email us to find if adding more items would
still ship without an added shipping fee.
We try to save our customers in every way possible so we all can enjoy the
rcom products.
Current Visitors:
Rcom egg incubator, Rcom hatcher and Rcom brooder for birds, & reptiles & pets or puppies Rcom ICU brooder