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Contact us page on the Rcom

Incubators, Brooders and Hatchers

and RFarm Hydroponic Planting

System

 Please, email for the best service for all

our products, parts, and related issues.

To check Your Order Status: Please, click on the My Account tab at the top. After login, select Account Information. You will see all the orders that you have shopped with us. Click on any order to check its status. You can also use the direct Order Status Check page (Order ID and Order Password are required). Other Contact Methods Issues Related to Refund or Return: Please click on our Refund Policy Issues related to Warranty: Please click on Warranty Our fastest and preferred method of communication for all issues and questions is email.  info@ You may also call us from most land phones in the world. Please, note that emails are our fastest and preferred method of communication for reducing our overhead costs. All issues related to technical, manual and use of the machine must be by communicated by email only. We need the machine model, serial NO, your contact information and mailing address, approximate date and place of purchase, the issue and the steps that you have tried to resolve it. Additionally, please, consult the manual especially the updated manuals that are found on the site for proper trouble shooting and use. Please, make sure that there is no water leak due to over filling the machine that may result and collected under the sliding tray (On machines model 50 and bellow) and make sure the filters are clean on all ICU and Maru machines and no excess excrements inside the machine that may affect the temperature or humidity. USA Customers: 912-239-5612 Canada Customers: 226-444-9021 Phone: Worldwide Toll Free 1-912-239- 5612 Fax: Worldwide Toll Free 1-912-239-5612 For questions related to our payment methods, please click on Accepted Payment Methods For mailing, please, email us for details. We have multiple warehouse locations. USA mailing address: North America Authorized Sales and Services: Rcom CMPNY P O BOX 780871 Wichita, KS 67278-1038 U.S.A. South Korea Head office: 3, Yanggeun-ro 287beon-gil, Yangpyeong- eup, Yangpyeong-gun, Gyeonggi-do, South Korea

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